Frequently Asked Questions
Everything you need to know about our specialized camera solutions and support.
Do you ship your electronics internationally?
Yes, we ship our products worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
What is the warranty period for CamDo Solutions hardware?
All CamDo hardware products come with a standard one-year warranty against manufacturing defects. This warranty does not cover damage resulting from improper use, accidents, or unauthorized modifications.
Are your GoPro accessories compatible with the latest models?
We strive to keep our technology current. Most of our controllers and enclosures are compatible with the latest GoPro HERO models, but we recommend checking the specific compatibility list on each product page before purchasing.
What is your return policy for technical equipment?
We offer a 30-day return policy for unused items in their original packaging. Due to the technical nature of our products, returned items may be subject to a restocking fee if the factory seal is broken.
How do I access firmware updates for my devices?
Firmware updates and technical documentation can be found in our Support Center. We recommend keeping your devices updated to ensure full compatibility with the latest camera software.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. For large corporate or educational orders, we also accept wire transfers upon request.